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Ladies Apparel Ladies Shawls  Summer Ponchos Order Information About Natalia

ORDER INFORMATION

You may order the items by telephone, e-mail or postal mail. I accept personal checks, money orders, cashier checks, and cash. Write any checks to “Natalia’s Knitting” or to “Natalia Butler.

ORDERING BY TELEPHONE:

My telephone is 1-660-222-3556. You can call me and tell me what you want. Usually, I need to know the size and the color of an item. If I am not home, please leave a message, and I will call you back as soon as possible.

ORDERING BY E-MAIL:

My E-mail address is nataliaknitting@gmail.com  where you can tell me what you want, how soon the item is needed, and how you would like to pay. I will confirm your order by E-mail. If you cannot find my answer in the received mail, please look in Spam box. Sometimes, letters end up there.

 ORDERING BY POSTAL SERVICE:

Natalia’s Knitting
c/o Natalia Butler
1005 Canoe Lane
Keytesville
MO 65261

You can send me a small note with your wish, including your telephone for future contacts and discussion of your order. I will call you back as soon as I can. I will send your order after your payment has cleared.

SHIPPING INFORMATION:

Usually, I ship by priority mail in the United States. In-stock items will be shipped within 48 hours after receiving your payment. Special orders need a longer period of time to create, usually one or three weeks, depending upon the item and number of orders. We can discuss the terms by phone or by E-mail. Shipping and handling rates are from $4.00 to $6.00 depending upon the destination. If you need to ship to another country we need to discuss it personally.

RETURN/REFUND POLICY:

I want you to be happy with the orders, so we will try to make it right. Ready-made items can be exchanged or refunded if they are returned in new condition. Returns have to be made within 30 days of purchase.

If you make a custom order and after receiving the item not satisfied and decide to return it, I can take it back if it can be sold to somebody else as a ready-made item. Then a partial refund will be made, depending upon the time, creativity, and energy involved. In this case, the item must not have unusual measurements or be too personalized.